Privacy Policy
V Social Pte Ltd (hereinafter referred to as "we") fully understands the importance of personal information to you and will make every effort to protect the security and reliability of your personal information. We are committed to maintaining your trust in us, abiding by the following principles to protect your personal information: the principle of consistency of rights and responsibilities, the principle of clear purpose, the principle of choice and consent, the principle of minimum necessary use, the principle of ensuring security, the principle of subject participation, the principle of openness and transparency, etc.
At the same time, we promise that we will take corresponding security protection measures in accordance with mature industry security solutions to protect your personal information. In view of this, we formulate this "User Privacy Policy" (hereinafter referred to as "this Policy/this Privacy Policy") and remind you:
This Policy applies to the Moko Live products or services. It should be specifically noted that this Policy does not apply to services provided to you by other third parties, nor to products or services within the Moko Live for which a separate privacy policy has been independently set up.
Before using various products or services of the Moko Live, please carefully read and thoroughly understand this Policy, and use the relevant products or services after confirming that you fully understand and agree to it. Once you start using various products or services of the Moko Live, it means that you have fully understood and agreed to this Policy. If you have any questions, opinions or suggestions about the content of this Policy, you may contact us through various contact methods provided in the Moko Live.
This Privacy Policy section will help you understand the following contents:
I. Commitment to Child Safety
1. We are committed to providing a safe and healthy online environment for all users.
We adopt a zero-tolerance attitude towards Child Sexual Abuse and Exploitation (CSAE) behaviors.
Any content, communication and behaviors involving the sexualization or infringement of minors are strictly prohibited.
2. Prohibited Content and Behaviors The following behaviors are strictly prohibited on our platform:
· Uploading, sharing or disseminating content related to child sexual abuse and exploitation
· Luring or inducing minors in any form
· Exploitative, harmful or inappropriate communication involving minors
· Any behaviors that violate child protection or data privacy laws
3. Reporting and Review Mechanism
Users may directly report harmful content or behaviors through the "Report" or "Feedback" buttons in the application.
Our review team will promptly investigate all reports and immediately remove non-compliant content.
Accounts involved in child sexual abuse and exploitation will be permanently banned and reported to law enforcement authorities.
4. Collaboration with Official Institutions
We fully cooperate with law enforcement agencies and child safety organizations to jointly investigate and remove content related to child sexual abuse and exploitation.
II. How We Collect and Use Your Personal Information
Personal information refers to various types of information recorded by electronic or other means that can identify the identity of a specific natural person alone or in combination with other information, or reflect the activity status of a specific natural person. We will collect and use your personal information for the following purposes stated in this Policy:
(I) Helping You Become Our User
To complete the account creation for us to provide services to you, you need to provide the following information: your nickname, avatar, gender, date of birth, mobile phone number, etc., and create a username and password. During the registration process, if you provide the following additional information to complete your personal profile, it will help us provide you with better services and experiences: your real name, real ID information, hometown, relationship status, zodiac sign, occupation, school, and your real avatar. However, if you do not provide this information, it will not affect the use of the basic functions of the Moko Live products or services.
The above information you provide will be continuously authorized for our use during your use of this service. When you take the initiative to cancel your account, we will anonymize or delete your personal information as soon as possible in accordance with the requirements of applicable laws and regulations.
(II) Displaying and Pushing Products or Services to You
To improve our products or services and provide you with personalized information search and transaction services, we will extract your browsing and search preferences, behavioral habits, location information and other characteristics based on your browsing and search records, device information, location information, transaction information, conduct indirect crowd portrait based on characteristic tags, and display and push information. If you do not want to receive commercial advertisements sent by us, you may cancel them at any time through the unsubscribe function of the corresponding product.
(III) Providing You with Products or Services
1. Information You Provide to Us The relevant personal information you provide to us when registering an account or using our services, such as phone number, email address, bank card number, etc.; the shared information you provide to other parties through our services, as well as the information stored when you use our services. Before providing the aforementioned personal information of such other parties to the Moko Live, you need to ensure that you have obtained their authorization and consent.
2. Information We Collect During Your Use of Services To provide you with page displays and search results that are more in line with your needs, understand product adaptability, and identify abnormal account status, we will collect information about the services you use and the methods of use, and correlate this information. Such information includes:
Device Information: In accordance with the specific permissions you grant during software installation and use, we will receive and record the relevant information of the device you use (such as device model, operating system version, device settings, unique device identifier and other software and hardware characteristic information), and location-related information of the device (such as IP address, GPS location, and sensor information such as Wi-Fi access points, Bluetooth and base stations that can provide relevant information). Since the services we provide are mobile social services based on geographic location, your successful registration of an "Moko Live" account shall be deemed as your confirmation to authorize us to extract, disclose and use your geographic location information. If you need to terminate the disclosure of your geographic location information to other users, you may set it to invisible status at any time by yourself.
Log Information: When you use the products or services provided by our website or client, we will automatically collect the detailed usage of our services by you and save them as relevant network logs. For example, your search query content, IP address, browser type, telecom operator, language used, access date and time, and the web page records you visited, etc.
Please note that individual device information, log information, etc. are information that cannot identify the identity of a specific natural person. If we combine such non-personal information with other information to identify the identity of a specific natural person, or use it in combination with personal information, then during the combined use, such non-personal information will be regarded as personal information. Unless we obtain your authorization or as otherwise stipulated by laws and regulations, we will anonymize and de-identify such personal information.
When you contact us, we may save your communication/call records and content or the contact information you left, etc., to facilitate your contact with us, help you solve problems, or record the solutions and results of relevant problems.
3. Your Personal Information We Collect Through Indirect Means
You may use the products or services provided by our affiliated companies through the connection entrance provided by the Moko Live account, so that we can provide you with one-stop services based on the affiliated account and facilitate your unified management. We centrally display your information or recommend information you may be interested in in the Moko Live, including information from live broadcasts, games, and pushes. You may discover and use the above services through functions such as the Moko Live homepage and "More".
When you use the above services through our products or services, you authorize us to receive, summarize and analyze your personal information or transaction information from our affiliated companies that we confirm is legally sourced or that you authorize to be provided to us according to actual business and cooperation needs.
If you refuse to provide the above information or refuse to authorize, you may not be able to use the corresponding products or services of our affiliated companies, or display relevant information, but it will not affect your use of core services such as browsing, chatting, and publishing dynamics on the Moko Live.
(IV) Providing You with Security Assurance
Please note that to ensure the authenticity of user identity and provide you with better security assurance, you may provide us with identity information such as ID card, military officer certificate, passport, driver's license, social security card, residence permit, biometric information such as facial features, and personal sensitive information such as Alipay Sesame Credit to complete real-name authentication. If you refuse to provide the above information, you may not be able to use services such as account management, sending messages, voice chat, video chat, and continuing transactions that may have risks, but it will not affect your use of services such as previewing.
To improve the security of the services you use provided by us, our affiliated companies and partners, protect you or other users or the public from infringement of personal and property safety, better prevent security risks such as phishing websites, fraud, network vulnerabilities, computer viruses, network attacks, and network intrusions, and more accurately identify situations that violate laws and regulations or the relevant agreement rules of the Moko Live, we may use or integrate your user information, transaction information, device information, relevant network logs, and information shared by our affiliated companies and partners with your authorization or in accordance with the law to comprehensively judge the risks of your account and transactions, conduct identity verification, detect and prevent security incidents, and take necessary recording, auditing, analysis and disposal measures in accordance with the law.
(V) Other Purposes
When we use the information for other purposes not stated in this Policy, or use the information collected for specific purposes for other purposes, we will seek your consent in advance.
(VI) Exceptions to Obtaining Authorized Consent
In accordance with the provisions of relevant laws and regulations, we are not required to obtain your authorized consent to collect your personal information in the following circumstances:
1. Related to national security and national defense security;
2. Related to public security, public health and major public interests;
3. Related to criminal investigation, prosecution, trial and execution of judgments, etc.;
4. For the purpose of safeguarding the major legitimate rights and interests of the personal information subject or other individuals, but it is difficult to obtain your consent;
5. The personal information collected is voluntarily disclosed by you to the public;
6. Collecting personal information from legally publicly disclosed information, such as legitimate news reports, government information disclosure and other channels;
7. Necessary for signing a contract according to your request;
8. Necessary for maintaining the safe and stable operation of the provided products or services, such as discovering and disposing of faults of products or services;
9. Necessary for legitimate news reporting;
10. Necessary for academic research institutions to carry out statistics or academic research based on public interests, and when providing the results of academic research or descriptions to the outside world, anonymizing the personal information contained in the results;
11. Other circumstances stipulated by laws and regulations.
If we stop operating the Moko Live products or services, we will immediately stop continuing to collect your personal information, notify you of the suspension of operation by means of individual delivery or announcement, and delete or anonymize the personal information we hold.
III. How We Share, Transfer and Publicly Disclose Your Personal Information
(I) Sharing
We will not share your personal information with companies, organizations and individuals other than the Moko Live service providers, except in the following cases:
1. Sharing with explicit consent: We will share your personal information with other parties after obtaining your explicit consent.
2. Sharing under legal circumstances: We may share your personal information with the outside in accordance with the provisions of laws and regulations, the needs of litigation dispute resolution, or the requirements put forward by administrative and judicial organs in accordance with the law.
3. Sharing with affiliated companies: To facilitate us to jointly provide services to you based on affiliated accounts, recommend information you may be interested in, or protect the personal and property safety of Moko Live affiliated companies or other users or the public from infringement, your personal information may be shared with our affiliated companies. We will only share necessary personal information (for example, to facilitate you to use the Moko Live account to use the products or services of our affiliated companies, we will share your necessary account information with the affiliated companies). If we share your personal sensitive information or the affiliated companies change the purpose of use and processing of personal information, we will seek your authorized consent again.
4. Sharing with authorized partners: Only for the purposes stated in this Privacy Policy, some of our services will be jointly provided by us and authorized partners. We may share certain personal information of you with partners to provide better customer service and user experience. For example, arranging partners to provide services. We will only share your personal information for legal, legitimate, necessary, specific and clear purposes, and will only share the personal information necessary for providing services. Our partners have no right to use the shared personal information for other purposes unrelated to products or services.
(II) Transfer
We will not transfer your personal information to any company, organization or individual, except in the following cases:
1. Transfer with explicit consent: We will transfer your personal information to other parties after obtaining your explicit consent;
2. In the event of merger, acquisition or bankruptcy liquidation, or other circumstances involving merger, acquisition or bankruptcy liquidation, if the transfer of personal information is involved, we will require the new company or organization that holds your personal information to continue to be bound by this Policy. Otherwise, we will require the company, organization and individual to seek authorized consent from you again.
(III) Public Disclosure
We will only publicly disclose your personal information in the following circumstances:
1. With your explicit consent or based on your active choice, we may publicly disclose your personal information;
2. If we determine that you have violated laws and regulations or seriously violated the relevant agreement rules of the Moko Live, or to protect the personal and property safety of Moko Live and its affiliated companies' users or the public from infringement, we may disclose your personal information, including relevant violations and the measures taken by the Moko Live against you, in accordance with laws and regulations or the Moko Live's relevant agreement rules with your consent.
(IV) Exceptions to Obtaining Authorized Consent in Advance for Sharing, Transfer and Public Disclosure of Personal Information
In the following circumstances, we are not required to obtain your authorized consent in advance to share, transfer and publicly disclose your personal information:
1. Related to national security and national defense security;
2. Related to public security, public health and major public interests;
3. Related to criminal investigation, prosecution, trial and execution of judgments, etc.;
4. For the purpose of safeguarding your or other individuals' life, property and other major legitimate rights and interests, but it is difficult to obtain the consent of the person concerned;
5. Personal information voluntarily disclosed by you to the public;
6. Collecting personal information from legally publicly disclosed information, such as legitimate news reports, government information disclosure and other channels.
According to legal provisions, sharing and transferring personal information that has been de-identified, and ensuring that the data receiver cannot restore and re-identify the personal information subject, is not an act of external sharing, transfer and public disclosure of personal information. The storage and processing of such data will not require separate notification to you and obtaining your consent.
IV. How We Protect the Security of Your Personal Information
(I) We have adopted security protection measures that comply with general industry solutions and are reasonably feasible to protect the security of the personal information you provide, preventing personal information from being accessed, publicly disclosed, used, modified, damaged or lost without authorization.
(II) We have an industry-leading data security management system centered on data and carried out around the data life cycle, which improves the security of the entire system in multiple dimensions such as organizational construction, system design, personnel management, and product technology.
(III) We will take reasonably feasible measures to try our best to avoid collecting irrelevant personal information. We will only retain your personal information for the period necessary to achieve the purposes stated in this Policy, unless it is necessary to extend the retention period or permitted by law.
(IV) The Internet is not an absolutely safe environment. We strongly recommend that you do not use communication methods not recommended by the Moko Live to send personal information. You may establish contacts and share with each other through our services. When you create communications, transactions or shares through our services, you may independently choose the objects of communication, transaction or sharing, who will be the third parties that can see your transaction content, contact information, communication information or shared content and other relevant information.
If you find that your personal information, especially your account or password, has been leaked, please contact the Moko Live customer service immediately so that we can take corresponding measures according to your application.
Please note that the information you voluntarily share or even publicly share when using our services may involve your or others' personal information or even personal sensitive information, such as when you choose to upload pictures containing personal information when publishing dynamics or in public places such as group chats and circles. Please be more cautious when considering whether to share or even publicly share relevant information when using our services.
Please use a complex password to help us ensure the security of your account. We will do our best to ensure the security of any information you send to us. At the same time, we will also report the disposal of personal information security incidents in accordance with the requirements of regulatory authorities.
V. How You Manage Your Personal Information
You may access and manage your personal information in the following ways:
(I) Access Your Personal Information
You have the right to access your personal information, except for exceptions stipulated by laws and regulations. You may independently access your personal information in the following ways:
Account Information - If you wish to access or edit personal document information, mobile phone binding, payment information in your account, change your password, add security information or close your account, etc., you may perform such operations by logging in to your account through "More" - "Settings" - "Account and Security".
Personal Profile - If you wish to access or edit your nickname, avatar, hometown, relationship status, date of birth, zodiac sign, occupation, school, hobbies, location footprint and other information in your personal profile, you may perform such operations by logging in to your account through "More" - "View or Edit Personal Profile".
Dynamic Information - You may log in to your account to access or clear your dynamic publishing history through "My Dynamics".
If you cannot access such personal information through the above paths, you may contact us through the Moko Live customer service at any time. We will reply to your access request within 30 days.
(II) Correct or Supplement Your Personal Information
When you find that the personal information we process about you is incorrect, you have the right to request us to make corrections or supplements. You may submit a correction or supplement application through the methods listed in "(I) Access Your Personal Information" of this Article.
(III) Delete Your Personal Information
You may delete part of your personal information through the methods listed in "(I) Access Your Personal Information" of this Article.
You can request deletion of your account data directly in the Moko Live: log in to your account, open "Settings", choose "Account & Security", and then choose "Account Cancellation". After you submit and complete the account cancellation process, we will stop providing services for that account and delete or anonymize the personal information associated with it, except where retention is required by applicable laws and regulations. If you cannot complete these steps in the Moko Live, you may contact us at team@mokolive.com for assistance with a data deletion request, and we will process or respond to your request within 30 days.
If you submit a data deletion request through third-party platforms (including Facebook/Meta), we will also treat it as your deletion request. We will match your Moko Live account using the user identifiers, third-party platform user identifiers, or account information provided by the platform or by you. After completing identity verification, we will delete or anonymize the data associated with that account, including profile data, account binding relationships, login identifiers, chat records, posts, transaction records, and similar account data, except where retention is required by applicable laws and regulations. After processing is complete, we will confirm the deletion result through the channel used for your request, your contact email, or the receipt method required by the third-party platform.
You may request us to delete your personal information in the following circumstances:
1. If our processing of personal information violates laws and regulations;
2. If we collect and use your personal information without your explicit consent;
3. If our processing of personal information seriously violates the agreement with you;
4. If you no longer use our products or services, or you take the initiative to cancel your account;
5. If we no longer provide products or services to you permanently.
If we decide to respond to your deletion request, we will also notify the entities that have obtained your personal information from us to delete it in a timely manner, unless otherwise stipulated by laws and regulations, or these entities have obtained your independent authorization.
After you delete information from our services, we may not immediately delete the corresponding information from the backup system, but will delete such information when the backup is updated.
(IV) Restrict Automated Decision-Making of Information Systems
In certain business functions, we may make decisions only based on non-manual automated decision-making mechanisms including information systems and algorithms. If these decisions significantly affect your legitimate rights and interests, you have the right to request us to make explanations, and we will also provide appeal methods on the premise of not infringing the Moko Live's trade secrets or other users' rights and interests, and social public interests.
(V) Respond to the Above Requests from You
To ensure security, you may need to submit a written request or prove your identity in other ways. We may first require you to verify your identity before processing your request. We will make a reply within 30 days. If you are not satisfied, you may also file a complaint through the Moko Live. In principle, we will not charge fees for your reasonable requests, but we will charge a certain cost fee for multiple repeated requests that exceed a reasonable limit. We may refuse requests that are unreasonably repetitive, require excessive technical means (for example, need to develop new systems or fundamentally change current practices), pose risks to the legitimate rights and interests of others, or are highly impractical.
In the following circumstances, in accordance with the requirements of laws and regulations, we will not be able to respond to your request:
1. Related to national security and national defense security;
2. Related to public security, public health and major public interests;
3. Related to criminal investigation, prosecution, trial and execution of judgments, etc.;
4. There is sufficient evidence to show that the personal information subject has subjective malice or abuses rights;
5. Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals and organizations;
6. Involving trade secrets.
VI. How We Process Minors' Personal Information
Minors shall not create their own user accounts without the consent of their parents or guardians. If you are a minor, we recommend that you ask your parents or guardians to carefully read this Privacy Policy, and use our services or provide information to us with the consent of your parents or guardians.
For the collection of minors' personal information for the use of our products or services with the consent of their parents or guardians, we will only use, share, transfer or disclose such information when permitted by laws and regulations, explicitly agreed by parents or guardians, or necessary to protect minors.
VII. How We Store Your Personal Information
In general, we will store and retain your personal information for 6 months after you cancel your account from the date we obtain your personal information when you use the service.
After your personal information exceeds the retention period, we will delete your personal information or anonymize it in accordance with the requirements of applicable laws.
When our products or services cease to operate, we will notify you in the form of push notifications, announcements, etc., and delete your personal information or anonymize it within a reasonable period of time.
VIII. How This Privacy Policy Is Updated
Our Privacy Policy may be changed. Without your explicit consent, we will not restrict the rights you are entitled to in accordance with this Privacy Policy. For material changes, we will provide a prominent notice (including notification through Moko Live announcement or even pop-up prompts to you).
Material changes referred to in this Policy include but are not limited to:
1. Significant changes in our service model. Such as the purpose of processing personal information, the type of personal information processed, the way of using personal information, etc.;
2. Significant changes in our control rights, etc. Such as changes in ownership caused by mergers and acquisitions, etc.;
3. Major changes in the main objects of sharing, transfer or public disclosure of personal information;
4. Significant changes in your rights and their exercise methods in participating in personal information processing;
5. Changes in the responsible department, contact information and complaint channels for personal information security handled by us;
6. When the personal information security impact assessment report indicates high risks.
We will also archive old versions of this Privacy Policy for your reference.
IX. How to Contact Us
If you have any questions, opinions or suggestions about the content of this Policy, you may contact us through the online customer service in the "Help and Feedback" section of the Moko Live, and we will reply to your request within 30 days. Email: team@mokolive.com